In all our busy-ness, in all our haste, in all our having all our fingers in all those pies, we sometimes leave our people wondering where they stand. When we leave them hanging, hanging … hanging … waiting for the shoe to drop, asking themselves if we’ve kept them out of a loop on purpose, if there’s an agenda, if they’re missing something
Without malice, without conspiracy … just because we’re rushed, just because our fingers are in everything and have so much potential to miscommunicate … when we miss a beat, when we make assumptions, when we exclude someone who’d expect to be included … we have a negative impact.
We confuse, frustrate, annoy and offend in ways we’re moving to fast to consider or notice.
Of course they should understand, get over it, be less dependent, just deal with it.
And we should take it home, and try harder.
Skippy strategy: Take responsibility for communications.