Most companies business plan can be summarised as: same as this year, but a little bit better.
5% growth in sales, 5% reduction in costs. Umm.
Not very compelling is it? Inspiring? Doesn’t...
Travelling by boat, it’s a good idea to keep an eye on the wind and waves. It’s dangerous out there - weather, whales, rocks, debris. Inside, all should be ship shape...
Everywhere you look. Every place. Every relationship, every interaction or transaction between people, machines, systems, processes, organisations, governments. Everywhere, every time, there’s friction.
Without thinking about it, it seems ok, normal.
When situations get complicated and when details build themselves into a tower of dependencies and interpretations - you know, like normal - it’s unlikely that everyone is on the same...
There was nothing.
Not exactly nothing. But nothing out of the ordinary.
A whole to-do list of standard operating procedures. Some of that thing we do, and some of that other...