Two flavours

January 1, 2019

There’s a natural pace to everything. And for change, that pace is … leisurely. It will change, but in its own good time. It will change, but at a glacial almost... READ MORE

Time to review

December 29, 2018

We all have tools we turn to time and again. Our investor deck structure, the way to handle a difficult conversation, how to manage a crisis, how to contract with suppliers,... READ MORE

On both sides

December 24, 2018

Yes, of course they want a deal they can present internally as a win (or at least, as good for them).  They come to the table with baggage.  They want... READ MORE

Rebuilding it

December 18, 2018

Focused on your thing, head down and paying attention to the problems in front of your feet, it may have escaped your attention that the world continues to turn. What was... READ MORE

Like humans

December 10, 2018

Customers are human. They respond in pretty much the same way as most other humans you know. They like to be treated with respect, not to be taken advantage of, not talked... READ MORE