There are times when the clipboard rules. When the process is the game. When getting from end to end involves prescribed steps and the discipline of taking every one. When short...
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There’s what they’re saying, what they think they’re saying, and what you think they’re saying.
What they’re saying - words come out of their mouths or fingertips with inherent and implicit meaning....
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Good or bad, you have a conversation.
- When you’re selling something, you could use a megaphone and hope that someone will listen to your spiel from beginning to end, preying they’ll...
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Some companies are just hard work to deal with.
Maybe it’s their systems. Maybe everyone knows they’re out of step with the way things should be, but no one who cares has...
If you’re doing your thing for an external customer, and you’re doing it well … not only does your customer pay attention. Even if you’re stealthy, even if you only do...