It’s a thrill

October 31, 2021

In the middle of the firefight all you care about is beating back the flames and getting everything as near to normal as possible. For most of us, if we admit... READ MORE

The simplest answer

October 30, 2021

Sometimes, most times, the answer is simpler than the problem. Like when the broken computer isn’t broken, it just needs a new power pack. Like when the dysfunctional team isn’t dysfunctional, it’s just... READ MORE

Question and simplify

October 29, 2021

Every process is designed to deliver a specific change, to transform something from one state to the next. At the very least, the process changes it’s position (like moving it along... READ MORE

Do less

October 25, 2021

Firefighting can feel like fun. Firefighting is fun. Firefighting, dealing with issues, quick decisions, making a difference, the end of the day better than the start. These are good days. Except, wouldn’t... READ MORE

Well done

October 16, 2021

You know how some people roll their eyes when it comes to the part where you dot the i’s and cross the t’s. Like the detail isn’t important. Like setting things... READ MORE