Too many times we’re given feedback that immediately feels like we don’t know what they’re saying. It’s like the difference between a Net Promoter score and an actual conversation with someone...
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The problem needs to be on the table.
The first step is getting it there. That takes people on your team having the ability to see it (which takes at least some...
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Things go wrong, and sometimes it’s entirely your supplier’s fault, or your partner’s, or your customer’s. Not yours.
What happens next is interesting.
If you scream and shout and push for better terms,...
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Good things. The things you like about the where and the who and the how and the what of your team. Good things become normal. You take them for granted and...
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Some problems are possible to out think. You can sit in a room with coffee, your laptop and notebook, and noodle away until everything is resolved. Sure you have to do...
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