The right problem
The problem with problems is they’re all just a little bit different. It’s easy to take them all at face value, as a thing to be…
There’s the thing that is the problem. There’s solving the problem. Then there’s the thing that’s causing the problem.
The immediate priority is to solve the problem. The problem with that problem is that some problems present as one thing – and suggest an obvious solution – but are something entirely different. Like the broken feature that sees you diving into the code but turns out to be an easy-peasy easy-to-miss config setting. So think a little harder at the start and dig a little wider before you go deep. So much is the fire fight of every day in the real world.
Now you need to find the cause. Why the code is wrong, why and how the config was miss-set and how we can engineer-out the problem so this particular little piece of trickery doesn’t fool us again.
Skippy strategy: Solve the right problem, then solve the real problem.
Get a daily nudge by subscribing to email updates.
Category:
Focus
If you’re the kind of person who likes to rant and rave, who feels the need to unload about exactly unfair is the world, your customer,…