Why Not to Make All the Decisions

Arizona decisions

Boiled down to it’s essence, leadership is about looking at the lay of the land and making decisions. From which emails to answer to which investments to make, via hirings and firings and meeting agendas.

As the saying goes, there’s no such thing as the right decision, just a good one — most of which are equal parts analysis, advice, time pressure and honesty, all shaken together with a jigger of gut.

It’s that jigger of gut I’m interested in here.

How do you hone it and how can you help others do the same?

Decision Muscles

Decision making is a muscle. There’s no tissue involved but to get movement you have to contract it all the same. And more contractions make for stronger muscles.

But good decisions don’t come from muscle-bound hubris, they come from careful practice in the school room of experience where you learn lessons along the way. Lessons like: nothing is really black-and-white, everything is a compromise, and any decision is better than indecision.

It’s an old, old story. The fresh young thing asks the wise and successful owl, “How did you achieve so much?”

“Good decisions.”

“And how do you make good decisions?”

“Experience”

“And how do you get experience?”

“Bad decisions.”

Learning Opportunities

Being a dictator may be the fastest way to move things along and it’s certainly the easiest way to slow things down, but that kind of control comes at a cost. Every decision you take is a learning opportunity lost to somebody else.

Of course, some decisions are yours and yours alone. But they’re rare.

More often than you think, somebody else is better placed and better served to make the call. You can give guidance if you like, walk them through options and tease out their thinking, but if you want your people to grow you have put them in play and let them learn.

They’ll make mistakes and choose paths that you wouldn’t. They’ll gain experience too.

A jigger of gut isn’t made of instinct. It comes from exercise, practice and time on the field. Whenever you can, step out of the game and ask somebody else to make the call. You’ll probably get a good decision, and you’ll certainly get a stronger team.

Neatly filed under Leading,Managing
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How do you decide what to do?

a fork in the road

Image copyright: pipiwildhead! via Flickr

At its simplest, life comes down to a series of choices, or more often, a parallel of choices.

After deciding which new market or new product to go for, two types of choice dominate the day to day: how should we prioritise our time? and, should we go with option A or option B (or C, D, E, or F)?

This is no time to sway back and forth. You have to make decisions.

How do you decide what to do?

As I was looking in to this I came across a speech given by YCombinator founder Paul Graham at the StartupSchool2008 conference last year, he dealt specifically with the “how do you decide” question. His answer?

Do whatever is best for your users. You can hold on to that like a rope in a hurricane and it will save you if anything can. You can pull on that rope and it will guide you through everything you have to do. Figure out what they want, make them happy doing more of that.

Is he right? Absoloodle! Any choices that are best for customers tend to be pretty good for getting customers too. And customers make everything else possible.

If I could though, I’d add “in the long term” to the end of Mr Graham’s sentence. Running any kind of sustainable business, especially one that skips, is about winning in the long term. So doing whatever in the long term is best for your customers feels better to me.

Whether you’re prioritising time or choosing a fork in the road, put the customer front and centre, think long term, and swallow the results.

Neatly filed under Managing,Skippiness
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The ability to decide

A or B?

It’s a simple enough question, should we go with option A or B?

I think B.

What’s that you say?

Oh, maybe A would be better because of C, or D. So you think A then, right?

No?

Yes I see, there’s the chance that E will happen and then B would’ve been better after all. Hmmm.

Let’s just wait until the next meeting and then not make a decision then either. Cool.

Hear that noise? It’s the sound of the entire organisation spinning it’s wheels whilst you make up your mind.

The greatest gift a leader can have is the ability to decide.

I can’t find a direct quotation but I believe this comes from George C Marshall, 1880-1959, Nobel laureat 1953, Chief of Staff US Government 1939-1945 and originator of the “Marshall Plan”.

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