Most people are pretty busy. That includes the people in your team. If you’re lucky, they’re motivated to do good work and focused on the task at hand – if they think about it, they probably hope you’ll notice.
Thing is, you probably notice some other things . Like when they don’t arrive on time, when they’re not well prepared, when they leave a mess or miss their deadlines.
The other thing is, what you should really see is something else. Like that they’re struggling and overloaded; that they’re always waiting on another team member, or department, or you; that they’re doing their best but they need more back up; that their line manager is a line underminer; that they’re taking flak for something they can’t influence.
Skippy strategy: Praise where it’s due, hold them accountable, clear their path and work out how you can help them do their best work.
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