When you give feedback, you pretty much expect that whoever’s hearing it is, one, paying attention and, two, going to do something about it. If you’ve been at this for a while, you also pretty much expect that, despite those expectations, you’ve got an even chance of being proved wrong – they were either pretending to pay attention, or they are unwilling or incapable of doing something about it.
To improve your batting average … the two things you can control in the moment are … the clarity of your message, and, checking for their attention.
On message – let’s assume for now that your message is direct and to the point.
On attention – when you’ve made your point, ask them … “what did you hear?”
Get them to replay back to you, not the words, but the message and its meaning.
Were you clear? Did they get it?
Skippy strategy: Check for clarity and meaning.
Get a daily nudge by subscribing to email updates.