Ambiguity always causes delay and frustration. If we’re not sure where our responsibilities begin or end there are two possibilities. One of us will hold back, imagining the other has this...
READ MORE
If you bring people in at the beginning you get two benefits: they know what’s happening so they know what’s coming and can work it into their planning down the track,...
READ MORE
You can muddle through. You can. You can take the extra time that’s necessary to work out the things you don’t understand and skip over most of the things you can’t...
READ MORE
Every time something goes wrong in the supply chain, there’s a cascade of difficult conversations all the way to the end customer. None of it fun and none of it pretty....
READ MORE
At the beginning, you know nothing for sure. You have an idea about things and a direction of travel, but even with a clear enough picture of the destination, the specifics...