Not maybe
With plenty of new clients walking though the door, maybe it’s ok to pay a little less attention and give a little less service to the ones who are already there.
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Results for the category: Skippiness
What you get used to
It’s what you get used to.
If you’re used to happy customers, when one starts to complain, you pay attention.
If you’re used to unhappy customers, when one starts to complain, you turn...
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The commitment part
Whatever your planning frequency, after some discussion and thought, you write down objectives and the things to need to do in order to get you from here to there. The meeting...
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Swivel a chair
To get things done we need the time to do it. To get big or difficult things done we need some clear, unmolested, uninterrupted time. To get things done with quality,...
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A new mode
In a steady state world, assuming you’re reasonably ok at what you do, whether that’s individually or in your team, all you have to do is do what you’ve always done....
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