Results for the category: Skippiness

Not maybe

June 20, 2021

Hancock With plenty of new clients walking though the door, maybe it’s ok to pay a little less attention and give a little less service to the ones who are already there.READ MORE

What you get used to

June 19, 2021

Hancock It’s what you get used to. If you’re used to happy customers, when one starts to complain, you pay attention. If you’re used to unhappy customers, when one starts to complain, you turn... READ MORE

The commitment part

June 18, 2021

Hancock Whatever your planning frequency, after some discussion and thought, you write down objectives and the things to need to do in order to get you from here to there. The meeting... READ MORE

Swivel a chair

June 16, 2021

Bosch To get things done we need the time to do it. To get big or difficult things done we need some clear, unmolested, uninterrupted time. To get things done with quality,... READ MORE

A new mode

June 13, 2021

Buggy In a steady state world, assuming you’re reasonably ok at what you do, whether that’s individually or in your team, all you have to do is do what you’ve always done.... READ MORE