The job of operations

October 22, 2026

Factories are designed to deliver consistency. The product that’s plucked from the end of the assembly line is the same as any one before and any one after. Each and... READ MORE

An argument for pushing

October 21, 2026

Here’s an argument for pushing through the discomfort. Past the pleas that we know this stuff, the disagreements that seem to be about nuance but everyone knows they’re deeper seated, the... READ MORE

Not the tool

October 17, 2026

When something isn’t right with a process it’s convenient to start blaming the tools. If only we had this new feature. Did you hear about the snazzy new update. I think... READ MORE

Someone willing

October 15, 2026

In the rush, at the beginning, when everyone is excited and full of the possibilities of the thing, it’s easy to get carried away with it all. Setting off without... READ MORE

A real factory

October 13, 2026

There’s the factory gate check. That final look, before the box is closed, to make sure all the parts are there and nothing’s been missed. It’s the “let’s not make fools... READ MORE