They’ll probably tell
We can take it for granted that customers choose us. Maybe they walk in the door, or shoot us an email, or click Buy on our website. We do what...
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Results for the category: Skippiness
The X value
Sometimes it really does come down to a number. Sure, there are variables and contingencies and reasons and arguments if favour of a nudge to the left of a nudge...
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Relying on diktat
There are times when we change the rules for the benefit of others - like unexpected pay rises, or improve terms, or send word about early delivery. These are easy...
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Should we ask
Should we involve the staff in designing the systems and processes they’ll use?
Should we involve the customers in decisions about how best we can serve them?
Should we ask questions about...
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In the offing
When there’s good news in the offing, indications maybe, positives in the air … you want to know. You want to know because it means you can prepare for when...
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