What it is
We’ve all been in situations where customers want the impossible.
Impossible in the available time or with the current pot of people or pool of money (on your side or theirs),...
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Results for the category: Skippiness
Navigate the rapids
You get used to change. You do change every day, change becomes a part of you. You’re comfortable with it, you accept it, instead of fighting it, you go with it,...
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Follow up.
When someone hasn’t done what they’re supposed to do, follow up.
When someone asks for something at the end of the meeting, follow up.
When you think of someone you haven’t spoken...
The other fork
There are time when you have an unexpected opportunity to do well out of a situation at the expense of someone else. Maybe a colleague, maybe a customer. You know something...
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Be the one
It’s definitely easier in the moment to ignore it, not to follow up, to leave things hanging until someone else picks them up. It’s definitely less work to do the absolute...
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