When things go bad it’s good to have a back up. For most things and most times the only available back up is a delay, some rework, an apology, and the spotlight of a missed commitment. And that’s normally ok. Everyone understands that bad thing happen and everyone expects there to be some hiccups along the road.
Sometimes though, delays and rework will not do the job, no matter how beautifully wrapped in apologies.
It’s times like these you need a proper plan B – and what that really means in an action plan. One that reads like … when this bad thing happens, do this then this then this then this. And it looks like a pile with this and this and this and this are waiting to be switched on.
Skippy strategy: A back up plan you can count on is one made of actions and assets, not wishes.
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