Double check
Inside any team, things won’t always go quite as planned. When that happens the critical path always includes a drains up conversation to chew over the…
It’s so easy to miss the intended communication that, erm, even you have done it. In both directions. You said something that was misunderstood, and you heard something that you took the wrong way. Most times it’s no biggie. The mistake is discovered and the wires uncrossed with nothing more than a day lost here or a dead-end found there. We talk again, sort it out, and get on with the next thing.
But that’s no reason to accept miscommunication as an inalienable right. Sometimes, it is a biggie, so every time, strive for clarity.
The quick route is to double-check. When I said that, what did you take it to mean?When you said that, here’s what I heard … am I right? And always always always agree a deadline, a done date, a check-in time, a follow-up.
Skippy strategy: Agree exactly which hill, and by when – then double check.
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Category:
Focus
Things go wrong. Nobody purposefully designs it that way but it happens, and everyone accepts the possibility and, in most cases, the reality. The question then…