March 11, 2021

It breaks down


The point where it breaks down, the point where it always breaks down, the point where everything breaks down, it right there between the stools. Between one function that knows what it’s doing (could be one person, could be a team), and the next. Both parts (all parts, even) may be perfectly expert doing their piece of the process, but when they hand off one to the other, look, it did it again, it just breaks down.

The problem is that being expert in the one process you’re supposed be be expert in isn’t enough. You need to be expert in finishing too, where finishing means parcelling and packaging the piece you’re responsible for in such a way that it fits beautifully into the process that comes next.

The way to achieve that? Ask them what they need.

Skippy strategy: Playing your part means preparing it for the next part.