When something goes wrong there’s a significant impulse to make it better.
It starts with the it – before you do anything you have to know what exactly you’re working on. What is the issue, which part is causing the problem, where are things breaking down. Be specific.
Then the better – starting with the end in mind means being clear about the final state. How will things be different, at the finishing line and the process that gets you there? What do you have to change to make sure not only that nothing goes wrong this time or the next time?
Now the make – nothing actually changes unless you do something about it. Who needs to do the work and how will you manage the process and monitor the outcome? What follow through?
No band-aid, no wish list, just specific actions.
Skippy strategy: Make it better – all three parts.
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