You put the new system in place because it worked better than the old one. You coddled it and nurtured it into shape, you measured it and managed what you measured. And all was good with the world. After a little while, your attention turned elsewhere. The new system became the new normal became the way we do things. You still measured but you looked at the results less often and you managed less. After a little while longer, you still cared but you no longer managed what you measured, and you didn’t know what the measurements said.
You took your eye off the ball.
And then, when you weren’t looking, it dropped. And nobody noticed. Or, nobody with any authority. And nobody who knew what to do about it.
Don’t wait for things to go wrong. Make sure you know they’re going right.
Skippy strategy: Eyes on the dial.
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