October 6, 2021

Until everyone is clear


You may think you’ve made it clear. You may think the reporting line is obvious, the client understands, the team member knows exactly the why and the how and the when of the thing. But you don’t. You don’t know, you assume. You assume that what you believe, what you see in your mind, what you understand in your bones is what they believe, see and understand. But they don’t.

If there’s any room for confusion, it will elbow its way through a chink in the door and march to the middle of the room, where everyone can see it and nobody knows what to do about it.

Confront it. Call it out. Ask others to explain their understanding in their own words. Then agree the words and the meaning of the words and the actions that follow.

Skippy strategy: Work the problem until everyone is clear that everyone is clear.