Make mistakes make sense
The standard model says put your head down and work hard - good things will happen.
The smart model says first work out what you want to do,…
We all make mistakes.
Two wrong choices: bury them, or blame someone else.
One right choice: deal with the mistake and squeeze it for learning.
Accept it – so you can get on with more important thing of fixing it.
Fix it – so it doesn’t keep biting you.
Share it – so everyone knows you know you screwed up, you aren’t trying to hide it, and that exposing mistakes is the best way to put things straight.
Learn from it – so there isn’t a next time.
The biggest mistake of all is not learning from the mistake.
Skippy Strategy: A culture that deals with mistakes the right way isn’t built in a witch hunt. Create ceremonies that laugh at, celebrate and reward honesty – learn every lesson as a team.
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Category:
Managing
There are some things that only work one way.
There’s a right way and no other way will do.
In heavily regulated sectors, multi-volume rule books where…