When mistakes happen
Not everyone likes their vegetables.
Courgettes - what’s that about?
But you can’t eat your favourite food at every meal. Home Ec had it right, we need all…
None of us are in the business of making mistakes. But we’re all part-timers anyway.
No matter the systems you build and the habits you develop – double-double-checking, sweeping your tracks, tapping the rail, factory gate inspection, re-read before send, active blue pencil – accidents happen.
Faulty goods, erroneously cc’d emails, upside down algorithms, flawed assumptions. Weak communications, delayed decisions, foot in mouth, missed appointments.
Nothing makes it acceptable – everything makes it expectable.
Let’s hope we’ve built a good reputation before the error, that when it happens we’re truly contrite, and that after the fact we keep a cleaner copy book.
If that what we hope for ourselves … make it go both ways.
Skippy Strategy: When mistakes happen, stronger teams are built if you treat others how you’d like to be treated yourself.
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Category:
Managing
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