There’s probably a buttoned up, officious, bureaucratic, passive voice, robotic complicated and absolutely correct way of saying what you have to say. The way some people imagine – especially when they’re feeling vulnerable – they have to talk when things are official, proper, serious … and to make them dull.
Then there’s the friendly, honest, direct, simple, human, active, interesting, confident and also absolutely correct way of saying what you have to say. The way some people actually talk when they’re talking to people they like and trust and with whom they want to be clear.
Speak the second way.
Write the second way.
(Listen the second way.)
Communicate with humans like you’re a human too. Be friendly and honest. Don’t hide or couch or cotton-wrap the message. Smile, and say what you have to say.
Skippy strategy: Say what you have to say, don’t let the language get in the way.
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