Not just annual
When a potential customer contacts us out of the blue there’s the obvious thrill of learning about and dealing with someone new. Then there’s the benefit…
The things about appraisals:
– Not just annual. The discipline of going through what is and isn’t working should be an as-often-as-useful coffee-shop conversation. Don’t wait for the Earth to move around the Sun, get on with it. Weekly, monthly, ad hoc-ly – whatever works.
– Not just for people. Every project, every product, every internal and external relationship could use a bit of consideration and communication. It’s the same process as with people: what is working, what isn’t working, what can be done about dealing with weaknesses and buffing-up strengths.
– Not necessarily dull or scary. Think about it … some of the most engaged conversations we have are the ones where we deal with what lies beneath, and as long as it’s done with good grace and humour … we love and learn from the experience. That’s the way to go.
Skippy strategy: Appraise, assess, review, then get going until the next time.
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Category:
Skippiness
Customers are good at saying what they don’t like about something, how it fails, how they’re let down here and here and here. They’re just not…