Snap judgement
Some people and some organisations are a bit, erm, disappointing when it comes to fulfilling on their commitments. If those people are inside your team, you…
In a crisis, the kind of crisis that can overwhelm an organisation, do nothing. Don’t panic, don’t make rash decisions on next to no information, don’t keep things to yourself, don’t exclude voices or ignore data points that aren’t consistent with the current narrative, don’t react to each and every variable. So, do nothing, at least nothing too hasty or knee-jerky.
In a crisis, the kind that can overwhelm your people, do something. Do stay calm, do make decisions based on the best information you can find and keep your ears open and your data gathering at maximum, no matter what you hear or fine. Share the intelligence, be as transparent with all the data and all the issues and all the thought processes. Communicate clearly.
There are very few crises that demand snap judgement and immediate reactions.
Skippy strategy: Don’t panic, don’t overreact, do share and use the data.
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Category:
Skippiness
When you know, when there’s no doubt, you might go into denial or face-saving mode, but you need to get over it and tell everyone what’s…