And now, the hardest job of all: repeat, repeat, repeat.
With products: keeping a handle on systems and quality makes it’s easy enough to knock out consistent products when they’re built with atoms. Henry Ford taught the secrets of production: consistent sourcing, consistent handling, consistent attention to detail.
With services – good people, well trained, consistent standards.
So the trick to repetition … consistency.
And that’s what’s so hard.
Your eye wanders. New things, shiny things, demanding customers, interesting challenges, fires to fight.
Consistency takes never-blinking focus. It means building and using controls that monitor and maintain. It takes constant contact, feeling the wind, hand guiding the tiller.
And that takes commitment.
The customer benefit: trusted, repeated, recommendable value.
Your benefit: growth.
Skippy strategy: Repeatable results mean freedom to build.
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