Things go wrong
Wouldn’t it be lovely if you could just cut and past solutions to your problems? That you could take something that works somewhere else and drop…
The short version … sort them out.
The slightly longer version …
Things always go wrong. Maybe not this time, maybe not next, but soon. Contingencies, double-redundancies, risk-management strategies and factory-gate checks – all will be foiled by the snowball effect of one small thing smashing its coal eyes into another.
And then the best you can hope for … someone picks up the pieces.
And that’s the whole game.
Things will always go wrong, its how you deal with them that counts.
Ho hum reactions – goodwill seeps away.
Grab hold of the issue, own the problem, truly sort it out – legendary service status and loyal customers who tell their friends.
If you’re still wondering, hide or turn full face? Let me tell you about the bank that …
Skippy strategy: Stop talking about service. Show them.
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Category:
Skippiness
It’s easy to criticise, to say what you don’t like, to be an away-from person. To dig, and prod, and blow their house down. It’s catching…