The short version … sort them out.
The slightly longer version …
Things always go wrong. Maybe not this time, maybe not next, but soon. Contingencies, double-redundancies, risk-management strategies and factory-gate checks – all will be foiled by the snowball effect of one small thing smashing its coal eyes into another.
And then the best you can hope for … someone picks up the pieces.
And that’s the whole game.
Things will always go wrong, its how you deal with them that counts.
Ho hum reactions – goodwill seeps away.
Grab hold of the issue, own the problem, truly sort it out – legendary service status and loyal customers who tell their friends.
If you’re still wondering, hide or turn full face? Let me tell you about the bank that …
Skippy strategy: Stop talking about service. Show them.
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