December 19, 2016

On buy-in


When you know what you want, it’s a good idea to tell the people who can make it happen exactly what that is. If it’s important to you that tab A goes in slot B, tell them that. If they have to do it at certain times of the day, that goes in the instructions too.

The tighter you define things, the more likely you get precisely what you specify.

And that’s a good thing, right? If you want compliance, obedience, conformity. If you actually do know what you want and how to get it.

The rest of the time, what you really (really) want, is buy-in. People committed to the outcome and who’ve added their own brand of magic source to make it happen. Better, faster, smarter than you could ever have thought of on your own.

They way to get that? Ask, don’t tell.

Skippy strategy: Focus on outcomes.