March 24, 2024

Something they share


For every process in your business, there’s a tool to manage it. Something for purchasing and sales and hr and projects and access and safety and teamwork and finance and relationships and everything.

And there’s something they share in common.

People complain about them.

They don’t do this and they don’t do that. They’re not as good as the old system, the new system, the system I saw at the trade show.

Listen under the canopy.

It’s not the system that’s broken. It’s the process. And if it’s not the process, it’s the use of the system. And if it’s not the use, it’s the behaviours. And if it’s not the behaviours (it’s almost always the behaviours), it’s the management.

Which is where the buck lands.

Manage the behaviours, sort the usage, run the system, use the tools.


Skippy strategy: It starts and ends with the people.