July 26, 2017

The disconnect


Books are written about it. Endless meetings plan for it. Streams of consciousness stream about it.


On one side … operations. You build expertise and processes around doing the thing right. Over time, it gets streamlined, efficient through repetition, embedded in the woodwork, built for consistency. Everything connect to it in a co-trusting network that cements it in place – systemically and culturally. This is how we do things around here.

On the other side … development. Along come the big ideas and new ways of thinking. You hire developers to build new things, leaders to go to new places, innovations to create new possibilities. Fluid. Each new system or person or process explicitly tries to break the existing ecosystem.

And the operations-ecosystem resists.

There’s the disconnect: two kinds of people with two world views – operational consistency meets developmental fluidity.

Reconnect them over the plan.

Skippy strategy: One shared future view.