There are some people who don’t actually do the job they’re being paid to do.

It’s not that they’re doing nothing, they might even be pretty busy, it’s just that they’re busy doing exactly what THEY want to do and not what YOU want them to do, expect them to do, and are paying them to do.

Like the salesman who spends all his time on contracts but never drives out to see a customer, or the operations manager who fights fires all day rather than building a system that prevents them breaking out.

And now it becomes a little more personal.

If they’re not doing all of their job, you’re not doing all of yours.

Remind them of their responsibilities, agree some reasonable expectations, hold them accountable. More simply: manage.

Skippy strategy: Everybody’s accountable, including you.