Every day, all day, we’re switched into communication mode. At the coffee shop, in the meeting, writing the email, around the water cooler. Even three hours deep into the spreadsheet,... Read more
The part that actually creates the value, the bit that sits between selling and delivery, there’s the chunk that probably gets the least attention. It’s not as exciting as selling,... Read more
Some jobs can only be done one step at a time. No amount of strategising or gaming it out will make a difference. Shouting in the wind won’t help. Nor... Read more
You send it to them, they do their bit, it comes back completed and you all get on with next thing. That’s the plan, that’s how it’s supposed to work.... Read more
I’m sorry I didn’t do that thing I promised, but Bill (or Ben or Jill or Jen) asked me to do something else and it took more time than I... Read more