Should we ask
November 7, 2025 12:17 am Leave your thoughtsShould we involve the staff in designing the systems and processes they’ll use? Should we involve the customers in decisions about how best we can serve them? Should we ask... Read more
Author Archives for Nick Shepheard
In the offing
November 6, 2025 12:17 am Leave your thoughtsWhen there’s good news in the offing, indications maybe, positives in the air … you want to know. You want to know because it means you can prepare for when... Read more
Mood in the room
November 5, 2025 12:17 am Leave your thoughtsWhen to have a plan B? Most of us like to back ourselves. We’re used to taking risks we know are risky, making commitments we know will need sacrifices, taking... Read more
End of a thing
November 4, 2025 12:17 am Leave your thoughtsOnce in a while you come to the end of a thing. It’s the end of the party. Something that had life and energy comes to a conclusion and it’s... Read more
All the ducks
November 3, 2025 12:17 am Leave your thoughtsWe could wait. We could zoom around and talk about it. We could hang around until we have no choice but to start. We could base the plan on the... Read more