Trust is something you give when you think it’s deserved. That means, at the beginning, you probably take things at face value and go from there. After that, it depends... Read more
Bringing new things into the world, like products or services or processes or any kind of change, means doing entirely new things or doing old things in new ways. That’s... Read more
Guessing might be a good way to start. But not in the long run. At the beginning, when you can’t know, you have to put guesses in your thinking –... Read more
Before you send that email, before you make that call, before you answer the door, the phone, the text. Before you write the packaging, before you interview the candidate for... Read more
Some people are amazing on their own. Set them a task and they’ll bring it back completed and tied in a pretty red bow. If you show any interest, they’ll... Read more