It’s definitely possible to wriggle your way ahead. Nudging up to obstacles and opportunities and making tactical, path-of-least-resistance decisions on which way to go. Of course, you’ll end up where... Read more
There’s a problem, then there’s a solution, and sometimes that’s all you need. Something trips you up, someone helps you to your feet, you keep moving forward. Is that it?... Read more
It can feel like all presentations go one way, and t the end, you slam the lid and move on to the next thing on the list. You’re so used... Read more
With plenty of new clients walking though the door, maybe it’s ok to pay a little less attention and give a little less service to the ones who are already... Read more
It’s what you get used to. If you’re used to satisfied customers, when one starts to complain, you pay attention. If you’re used to disgruntled customers, when one starts to... Read more