Much of managing is nudging. Pointing people in the right direction, clearing a path, making connections, doing the little things so the team can do the big things, suggesting routes... Read more
When your customer calls … what do you do? Jump on it – happy to hear about the next challenge, deal with the support issue, buckle in for the long... Read more
There are always objections. Customers have them. Your team have them. You have them. Most are obvious and predictable. The price, the time, the location, the expertise, the attention, the... Read more
On paper, everything seems simpler than it is. Writing things down helps us see the size and shape of the problem. So we can understand the need for a Tab... Read more
The year, every year, the world belongs to those who refuse to sit on the sidelines. It belongs to the who say No to carping and say Yes to working... Read more