With any luck (for which read: luck, hard work, planning, perseverance, smarts, grit, determination) you’re busy making the world of your customers a better place. Products that sing, services that... Read more
We’re so busy doing what we’re doing, working on the things we know how to work on that it can all become a little bit auto-pilot. Unthinking repetition of known,... Read more
Not everyone agrees with you. Outside the organisation, most times, you take it on the chin. Customers are entitled to do what they like with their money and decide to... Read more
There will be ups. At the end of the presentation, in the middle of the sales call, when the contracts are signed, with the inbound enquiry, at the latest hire,... Read more
In all our busy-ness, in all our haste, in all our having all our fingers in all those pies, we sometimes leave our people wondering where they stand. When we... Read more