Not everybody speaks your language. You have a role-specific lexicon, you use jargon, there are short-cuts in the words you use based on the experience you’ve gathered. And you kinda-sorta... Read more
Someone goes home after putting in a good shift. Someone does something above and beyond. That person who is always on time and well prepared. That little slice of delight... Read more
The thing about not doing things, assuming they’re things that need to be done, is that those things build up. Which means you’ll have lots of things to do and... Read more
The toe bone or your organisation connects to its head bone along routes and via connections that few of your team know about, let along can name. At every step,... Read more
When we’re short of resources, the game is working out how best to use whatever we have. Sometimes though, whether by luck or judgement, we have more to play with... Read more