When the customer gives conflicting and confusing signals, tell them that you’re conflicted and confused and ask them for their advice. If the project manager isn’t giving clear direction or... Read more
With an objective in hand, with a mountain picked out, with an end goal spied, then what? Put your head down, put one foot in front of the other, and... Read more
Every story is full of nuance. It’s important, it’s the whole story, and … it’s just not interesting to most people most of the time. When you’re talking to your... Read more
When you don’t know how to do a thing and there’s only you to do it, there’s an overhead. You have to find enough time and motivation to work through... Read more
Any time you look back at a project it’s tempting or easy to put a rosy glow across the thing, or cast a dark shadow. It all went swimmingly or... Read more