About issues
A jack in the box isn’t very good at accountability.
They hide themselves away, preparing for the day when they’ll spring into action. Everyone trusting that…
Every day is all about issues.
Big ones, small ones, those that can be knocked off in a single email, those that will dominate for weeks.
Issues.
Even with the best planning and strong systems and processes in place, issues.
Every day.
One way to consider them – there are two kinds of issues: point and system. At first blush, every issues looks like a single point. This problem here. Only after time, or experience, or a little digging, do we realise that this particular point is related to that other point we dealt with last week. When you find another one, it’s systemic.
Now the choice, fix the point or the system?
It’s certainly easier on point. It’s the get-it-of-my-plate option and it’s faster in the short run.
The question – do you value expediency over the job done right?
Skippy strategy: Choose expediency or the job done right.
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Category:
Focus
We can take it for granted that customers choose us. Maybe they walk in the door, or shoot us an email, or click Buy on…