Direct and specific conversations are the first rule of performance management. Good and bad. Good and great performance deserves to be acknowledged. Let them know that you appreciate their effort,... Read more
Too many times, dissatisfied managers share their opinions (they moan) with everyone except the one person who most needs to know and can make things right. By the time you’ve... Read more
Things go wrong, and sometimes it’s entirely your supplier’s fault, or your partner’s, or your customer’s. Not yours. What happens next is interesting. If you scream and shout and push... Read more
Good things. The things you like about the where and the who and the how and the what of your team. Good things become normal. You take them for granted... Read more
Now you think about it, it’s been a long time since you sat down for a decent one on one chat with most people in your team. That might be... Read more