In that chair
September 20, 2024 12:17 am Leave your thoughtsSome knotty problems call out to be fathomed – and you’re the one to do it. You have the time and the intellectual capacity to work your way to the... Read more
Author Archives for Nick Shepheard
Dealing in reality
September 19, 2024 12:17 am Leave your thoughtsWhat is really going on? Not … what I think is going on, or what I want to be going on, or what I’ve been told is going on, or... Read more
Customers hate
September 18, 2024 12:17 am Leave your thoughtsCustomers hate it when they can’t get to speak to a decision maker. When they’re complaining and want satisfaction but there’s a barrier between them and the human that takes... Read more
Not one bit
September 17, 2024 12:17 am Leave your thoughtsWhen selling something, it’s natural to be obsessed withall the things you’ve done to make it available, the complexity you’ve managed, the risks you’ve taken, the blind alleys you’ve followed,... Read more
Back to BAU
September 16, 2024 12:17 am Leave your thoughtsThings go wrong. When it happens, you do your best, you handle it, and you move on to the next thing. Thing is, sometimes, what goes wrong affects other people... Read more