There aren’t too many simple messes. Most problems can’t be described honestly in one dimension. The route to solving them is working the parts. It starts with the clearest definition... Read more
Part of working with other people is working out how to work with them. There are the general rules around honesty and integrity, doing what you say you’re going to... Read more
There are communications problems and communications problems. Type one – the kind of problems that exist when one person has failed to explain things clearly, and they’re expecting the other... Read more
In the beginning, you have an idea. You think about it a lot and talk about it a little. Every telling makes is slightly clearer – not the solution maybe,... Read more
Most of us spend most of our time on the day to day. We make promises to our customers and staff and suppliers and partners. Then we keep them. We... Read more