By now, we all know that the customer most certainly, absolutely, indubitably, 100%, categorically, is not always right. That said, they have their moments. Lots of them. Heaps. The thing... Read more
As managers, we’re dealing with humans. As managers of knowledge workers, we dealing with humans who’s value isn’t measured in equal units – it’s not about productivity points or hours... Read more
Looking at the situation, you see what you see – and whether you like it or not, even if you strive for objectivity, you also think what you think. You... Read more
We don’t necessarily get to choose our customers, especially if they’re our boss or an internal client. But we do get choose where we spend our discretionary energies: with the... Read more
In every project, every day, there’s an opportunity to get things right and to get things wrong. Accepting that wrong is possible is the start, striving for right is the... Read more