The calculus: time and/or money and/or learning and/or doneness. Sure, you can keep on at it. Try to work it out on your own. Build whatever base of knowledge is... Read more
With so much going on, with emails to write and calls to make, with suppliers to chivvy and customers to sooth, with staff to hire and colleagues to coach, with... Read more
Spend five minutes planning and you know it takes six or more. Everything moves to the right. What we thought could happen in two weeks takes three, the three-month plan... Read more
Customers tend to move at their own pace. From the outside … they look like a snail. Hard shell, slow moving, tripping themselves up on their single foot, a sticky... Read more
There’s an if in the air … we could do this, what happens if we do that? It could work out great or it could be a nightmare. Everyone could... Read more