All those pies
January 7, 2024 12:17 am Leave your thoughtsIn all our busy-ness, in all our haste, in all our having all our fingers in all those pies, we sometimes leave our people wondering where they stand. When we... Read more
Author Archives for Nick Shepheard
Managing is nudging
January 6, 2024 12:17 am Leave your thoughtsMuch of managing is nudging. Pointing people in the right direction, clearing a path, making connections, doing the little things so the team can do the big things, suggesting routes... Read more
Type 1 customers
January 5, 2024 12:17 am Leave your thoughtsWhen your customer calls … what do you do? Jump on it – happy to hear about the next challenge, deal with the support issue, buckle in for the long... Read more
Always objections
January 4, 2024 12:17 am Leave your thoughtsThere are always objections. Customers have them. Your team have them. You have them. Most are obvious and predictable. The price, the time, the location, the expertise, the attention, the... Read more
On paper
January 3, 2024 12:17 am Leave your thoughtsOn paper, everything seems simpler than it is. Writing things down helps us see the size and shape of the problem. So we can understand the need for a Tab... Read more