The things about appraisals: – Not just annual. The discipline of going through what is and isn’t working should be an as-often-as-useful coffee-shop conversation. Don’t wait for the Earth to... Read more
Customers are good at saying what they don’t like about something, how it fails, how they’re let down here and here and here. They’re just not very good at defining... Read more
When the team isn’t clicking, what do you do? Three options (which may turn out to be sequential): – Ignore it. The team isn’t coming together as well as you’d... Read more
We used to spend six months planning. Working out exactly what was needed, the why of the thing, then all the ways we’d sort things out. There’s be requirements specifications... Read more
What seems small to you might seem huge to someone sitting on the other side of the table. What is a tactical detail to you is a strategic imperative to... Read more