Isn’t clicking
Customers are good at saying what they don’t like about something, how it fails, how they’re let down here and here and here. They’re just not…
When the team isn’t clicking, what do you do?
Three options (which may turn out to be sequential):
– Ignore it. The team isn’t coming together as well as you’d like but you imagine it will sort itself out. Maybe there’s a pressing deadline looming and it’s easier to pretend things are ok. (Here’s hoping) it isn’t so bad. Is it? 10% success rate.
– Name the problem. Call it out as an issue, put some time into team tools and technologies. Spend time talking about the issue (with most people happy that someone said something). Naming and talking might just turn things around. 60% success.
– Deal with it. When talking doesn’t do the job, dig into root causes. Press reset, sweep out bad systems or people, encourage good systems or people. No fudging.
If it needs to work, do what it takes.
Skippy strategy: Words might work, actions work better.
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Category:
Teams
We used to spend six months planning. Working out exactly what was needed, the why of the thing, then all the ways we’d sort things out.…