Building your team is a constant. Sometimes that means coaching, cajoling, consoling or commending. Sometimes it means speaking hard truths. All the while, whatever it takes to add a deeper... Read more
When something isn’t right with a process it’s convenient to start blaming the tools. If only we had this new feature. Did you hear about the snazzy new update. I... Read more
If the customer calls, chances are you’ll pick up the phone, answer the email, or agree to the meeting. They’re important. A priority. ‘nuff said. What about if it’s a... Read more
In the rush, at the beginning, when everyone is excited and full of the possibilities of the thing, it’s easy to get carried away with it all. Setting off without... Read more
When someone on your team is letting the side down, it’s time to talk. You hope that they’ll take the feedback as a learning opportunity or wake up call. Either... Read more