We’re the one
May 9, 2024 12:17 am Leave your thoughtsThere’s all the things we know we need to do, and we haven’t done yet. We’ve agreed they need to be done, that we’re the one to do them, want... Read more
Author Archives for Nick Shepheard
Not all
May 8, 2024 12:17 am Leave your thoughtsWe have big problems. Our customers have big problems. Huge. Elephants. Which, as we know, can only be recommended one bite at a time. Except … not necessarily, not necessarily... Read more
Do the thing right
May 7, 2024 12:17 am Leave your thoughtsAs a buyer, we resent being made to work too hard by our suppliers, when they squeeze us for every variation, when they make us wait, when they take short... Read more
How they knew
May 6, 2024 12:17 am Leave your thoughtsWhen a potential customer contacts us out of the blue there’s the obvious thrill of learning about and dealing with someone new. Then there’s the benefit of doing the work;... Read more
Not just annual
May 5, 2024 12:17 am Leave your thoughtsThe things about appraisals: – Not just annual. The discipline of going through what is and isn’t working should be an as-often-as-useful coffee-shop conversation. Don’t wait for the Earth to... Read more