How they knew
May 6, 2024 12:17 am Leave your thoughtsWhen a potential customer contacts us out of the blue there’s the obvious thrill of learning about and dealing with someone new. Then there’s the benefit of doing the work;... Read more
Author Archives for Nick Shepheard
Not just annual
May 5, 2024 12:17 am Leave your thoughtsThe things about appraisals: – Not just annual. The discipline of going through what is and isn’t working should be an as-often-as-useful coffee-shop conversation. Don’t wait for the Earth to... Read more
A free pass
May 4, 2024 12:17 am Leave your thoughtsCustomers are good at saying what they don’t like about something, how it fails, how they’re let down here and here and here. They’re just not very good at defining... Read more
Isn’t clicking
May 3, 2024 12:17 am Leave your thoughtsWhen the team isn’t clicking, what do you do? Three options (which may turn out to be sequential): – Ignore it. The team isn’t coming together as well as you’d... Read more
Looser, faster
May 2, 2024 12:17 am Leave your thoughtsWe used to spend six months planning. Working out exactly what was needed, the why of the thing, then all the ways we’d sort things out. There’s be requirements specifications... Read more