You can find a way to skim. Whether it’s saving cost or effort, there’s always a way to deliver nearly-but-not-exactly what you promised without anyone noticing the difference. To squeeze... Read more
Ever get into one of those complicated conversations that seems to go around in tighter and tighter contractions until you’re tied in knots trying to remember every assumption, every half... Read more
There’s so much that’s done on feel. Steering the course, dealing with issues, changing direction, the right fit, questions of performance. You’re using your judgement everywhere you turn. After a... Read more
You’ve invented and sold the thing, and delivered the value the customer was buying. Now, the hardest job of all: repeat, repeat, repeat. And again. And again. With products: keeping... Read more
So you invented it, and sold it. Now comes the bit over which you have even less control … delivery at quality. Some of that is actually shipping the product... Read more