Some of us are happy with concepts. We like models and ideas and what ifs, we love thinking about and working from first principles, digging imaginary footings, laying foundations and... Read more
As the calendar turned. You breathed in, you breathed out. The to-do list was crunched. The email wrestled, the day-to-day overcome, problems were managed you took one step forward and... Read more
Part of the job is to break down complex problems and situations into their most elegant components. It’s the beginning of communication – where you bring everyone to a common... Read more
Close to everything, where the decisions are taken and the big swings are made, everything makes sense. You have more information than anyone, more access to the levers and more... Read more
We’re full to overflowing with mental models of how the world works. Little maps we use to explain what just happened and predict what might happen next. How customers think,... Read more